Need calculator for Inbound
This page exists due to the efforts of the following people:
Sridhar Ethiraj
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Anton
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 | Timur
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Created: , Last updated:
I need a calculator for manpower requirement 24/7 call centre. factoring shrinkage
Created by this request
| Number of agents in a call center The calculator works out number of call center agents using Erlang C formula for given call load and service level. |
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